Metal Art and Decor for Home, Office and More

Soulbrush FAQ

Checkout And Discounts

Why won't my discount apply?
All coupon codes must be entered at check-out.

Order Cancellations, Returns, And Modifications

Can I cancel/modify my order?
Order Cancellations:

  • Stock Products 
    • You may cancel your order free of charge any time before shipment by reaching out to [email protected]. Someone from our team will respond within 1 business day of your request. Our customer service hours are 9 AM - 5 PM EST Monday - Friday.
    • If your order is shipped before your request is processed, you will need to request a return. (shipping charges may apply)

Product Questions

How can I identify what each color is?
Select the color you want to see from the product options and the corresponding image will show.

What are the dimensions for each size product?

Each product's dimensions are listed in the product's description and are rounded to the nearest .25". Dimensions are calculated from the orientation of the product's image.

How do I install or mount my product? (Steel)

  • The majority of our products have built-in mounting holes for screw placement. (hardware sold separately)
  • All of our items are powder-coated, allowing you to display your product indoors or outdoors.

Shipping

How long before I receive my product?
Our current time to ship averages 2-3 weeks from the customer's order date. Carriers typically deliver within 3-5 days after shipment.

The lead time on your specific order depends on several things including, but is not limited to:

  • Number of items in your order
  • Number of different colors in your order, items with more than one color take longer to fabricate & manufacture

Lead-Times may also fluctuate due to:

  • Equipment Malfunctions
  • Invalid Shipping Addresses
  • Local Weather Transit Delays
  • Federal Holidays 

Which carrier will be used to ship my order?

We currently use UPS, USPS, and FedEx to ship our orders, and will use the carrier whichever offers you the best rate to keep shipping costs down. If one of these carriers does not ship to your address, please contact [email protected].

Please Note:

  • If your order contains a 36" sized item, we will not be able to ship your order to a PO Box.
  • If you request a preferred carrier, additional shipping costs may apply.